BIGMEN.COM is the WORST !!! I returned two pairs of pants, which I sent by certified mail & they received my package on 08/04/09… I sent two emails in September and NO RESPONSE!! I called them on 09/30/09 – and a woman said I would expect my refund in a few days… I called back on 10/20/09 and “Joe” told me that my refund was going through the channels and I would recieve it shortly… I asked him what channel was it up to becasue the last time I called a woman told me I would get my refund in a few days.. he was not helpful and I wanted to go through the phone! .. So I gave them a few days… still nothing… SO now starting this monday- 11/02/09— I am going to call them every single day and I have no problem using foul language… I am so sick of this company… They owe me about $150.
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BigMen.com Reviews & Complaints
BUYER BEWARE!! THIS COMPANY IS A JOKE AND THEY ARE SCAMMING PEOPLE OUT OF THEIR MONEY!! I placed an order with them on Jan. 26th 2012, they immediatly took the money out of my account. After 2 weeks of no notice of when the item was sent out, or the item, I sent them an email. They replied saying that it would take 4 to 10 business days to recieve the item after order was placed, at this point it was already 14!! After 9 EMAILS and SEVERAL phone calls that resulted in either no reply or one excuse after another, I gave up. Now Im telling everyone who will listen and making complaints on the interent every where I can!! This company needs to be shut down!!
BigMen.com Reviews & Complaints
I had ordered some items from the store. What was pictured was not what I received. I called for a return authorization and shipped back at my expense. I waited two months for my refund before I started calling. I could never reach them on the phone. The line would just ring and ring and ring until it was terminated. When I did finally reach someone she said that she was sorry and that some how my transaction was missed during the refunds. She said it would be three business days which I waited. I then waited an additional week. Finally I contacted my bank and filed a dispute. The refunded my money. Two months later (four total) they finally refunded my order minus what I paid for shipping and handling and then called my bank and had them reverse the charges. Totally crappy place. You won’t be able to reach them. Don’t even bother. Total rip off.!!!
BigMen.com Reviews & Complaints
I ordered 3 pants on March 7, 2008. On March 17, 2008 my Visa bank card was charged for the order. On March 24, 2008 I started making phone calls to find out where my order was. I made several phone calls and was given many excuses but no pants. Finally, I received one of the pants on April 23, 2008 with hand written notes on the invoice stating that one of the pants would be drop shipped and the other would follow. I called on April 25, 2008, and was told that the vendors would drop ship me the pants direct. I asked that that an email with the dates that I should expect the pants be sent to me and was told that an email would be sent. As of April 29, 2008, no email has been received. I called on April 29, 2008, in the morning, and was told that all the customer service people were in the warehouse and please call back after 1 p.m. I called after 1 p.m. and talked with Paul. I was put on hold for several minutes and when he returned he told me that the vendor was sending the pants in two separate shipments. I should receive one today or tomorrow and the other in 3 to 5 days. On May 1, 2008 another pair of pants shows up. I”m still waiting for the third pair. I called on May 7, 2008 at 9 am and talked with Gary. After being on hold for several minutes he returned to tell me that I should get the pants by Friday or Monday. On Monday, May 12, 2008, I finally received the last pair of pants.
BigMen.com Reviews & Complaints
I placed an on line order for hickory striped overalls with bigmen.com, Big Men”s, Stout Men”s shop in Boston Massachusetts In July of 2006. They no longer carried the item I desired in my size. Even though they had my email address, home telephone number and address, they did not contact me or advise me of the situation. Instead they decided of their own accord to make a substitution with an item I did not order and did not want. It took three phone calls to get return authorization. They signed as having received the returned package on August 28th, 2006. To date (October 24th, 2006) I have not received a credit or refund for this transaction despite repeated calls to the company. I have had several conversations with “Bob”, who is rude and caustic, and whose advice is to just keep calling until I can reach Mrs. Green. Mrs. Green is never in, and I am beginning to doubt her existence since she never returns calls and is never at her desk or even in the building. My experience with this company has been a nightmare, and I want nothing more than to get my money back and be quit of them forever. Can anyone help?
BigMen.com Reviews & Complaints
I purchased two shirts for my husband, identical dress shirts, just different colors. one fit and one didn’t. I sent the one back that didn’t fit. I purchased them for Christmas, sent them back in January. Now it is been 2 months later and I haven’t received the 45.00 dollars back for the shirt or a new shirt. I have contacted them many times and they never get back to me. They have very poort customer service.