I ordered this clock for my dock dog competitions 5/22/14, when I received this item I tried it out in my office and it worked so I put it back into the box (of course I was standing 2 ft from it). The event I purchased it for was Oct 10, 2014 at which time I pulled the clock out to mount it for the event. During the event the remote with new batteries wouldn’t work unless it was 10ft away from it, not the 30-50 ft. I then had my personal assistant contact the dealer on my behalf to get my money back. She then tried to do so as well as try to get a replacement working remote and a copy of our 1 yr warrantee that was not included with my purchase. He was not helpful at all, the only thing he’d do is offer a credit only if I’d purchase and item $200 more than what I bought and about 5 ft bigger. I had my personal assistant relay for me on the emails that I did not need a 9″ clock that it was too big and that I didn’t mind the straight lined remote as long as it worked as it was supposed to. I also included a picture of the remote we received and the one online did not match. She was met with accusations of exaggerating, lying, harassment, etc from this owner. He was extremely rude, disrespectful, derogatory and unhelpful. His name is Howard Sousa also doing business under DeSousa,LLC. and The Artery Health Institute, LLC. William, Virginia Beach, VA .
This complaint and/or review was posted on HolySmoke.org on 18:01 pm, July 20, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bigtimeclocks-biz-review/.
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