Prior to signing the final lease documents, I had given the sales manager $800 cash which I was advised would cover my first payment, my documentation fees, as well as my registration. This was confirmed multiple times by various associates. My salesman was confident when saying my only other out of pocket cost would be to purchase my inspection sticker. My father and mother also present each time this was explained to us. After back and forth discussions while waiting for my new plates and registration, there was no solution. The sales manager said my contract “fell through the cracks”. Seems about right, they already had my cash and signature. I then called a different department to try and get answers as my temporary plates were expiring. The gentleman advised that the new plates were in house and I could pick them up at anytime, I just had to bring around $400 to retrieve them. I advised that I had already paid and he stated unfortunately no one else was there to confirm this. I called both the salesman and sales manager who I had dealt with, one of which told me “he was done dealing with me” and hung up and the other who gave a round about story about taxes, I’m a New Hampshire resident. I got nowhere, basically just explanations that I didn’t understand how business works. My father then visited the dealership to figure out what was going on, he spoke to the sales manager, another manager, and an owner who promised a call very soon. 3 days later and still no communication. The salesman would not even look at my father. I have tried to call but the receptionist states the requested party is not available. Now that today is the final day of my temporary plates, I had to come up with an additional 400+ dollars to pay for something I was told was already paid for. No understanding or assistance from the dealership. Disgusting way to treat customers. .
This complaint and/or review was posted on HolySmoke.org on 16:24 pm, June 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bill-deluca-chrysler-jeep-dodge-review/.
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