Hello. I had a terrible experience with BisonOffice and will never buy anything from them again. Ordered an item from them and it looked nothing like pictures on their website, items description had nothing to do with the product I received. That was actually the main reason why I decided to return it. When I contacted customer service BisonOffice rep said that first I need to send the item back and after that I’ll get my refund. Seemed logic, so I asked for further details. They said that I have to ship my item back at my own expense and that I will be also charged a restocking fee (20%). The whole thing shipping + restocking fee would cost me a fortune, it was even more expensive than I paid for my item!! What kind of return policy is that?
This complaint and/or review was posted on HolySmoke.org on 08:34 am, December 28, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bisonoffice/.
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