We rented a home from 9/27/2016-10/31/2019 from Black and Cherry property management company. Upon move out, we completed a full walk through with our Wasim Faranesh and again with the owner. We were told that it was in amazing condition and the only thing we would expect from our deposit would be a professional cleaning if the owner decided to do so. When we received our deposit (over 30 days) it was short $820. It did not come along with any itemized statements, receipts of payments, or pictures of the supposed damages. After request via email, I did receive a hand written quote. Still no proof of claimed damages or proof of payment. Later, I contacted the owner/broker (Ashley Hawks) via telephone. She let me know she would have the file sent to her and call me back. I then received a call from Wasim Faranesh, instead, to explain the charges. I was made aware they had NO PROOF of damages and the owner replaced things and they decided what to and not to charge. The main 2 charges are for a stove top REPLACEMENT due to a hi/low setting being washed off?! We were charged $150 for the cooktop and $150 for the installation. The next large charge was for $150 for sliding door screen replacements. Beyond that $450 there was another $350 for professional cleaning and $20 for a toilet handle. I was astonished that in 2019 a company does not require any proof of damage to charge a tenant out of their deposit. What happened to being transparent? What happened to good business practice?
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