I signed up for a Florida Blue health insurance plan through the federal marketplace effective Jan. 1 2014. In Feb. of 2015 I called Florida Blue and switched my plan to a PPO from an HMO plan. I didn’t call the federal marketplace because I didn’t know I had to. I received a late notice from Florida Blue in the middle of March, called them and discovered that the payment I sent for March was credited to my old account, I asked them to change that and they told me to call the federal marketplace which I did. I told them what had happened and they said they would cancel the old policy. Apparently the federal marketplace will only cancel a policy with a two week notice so they made my effective cancellation date April 3rd. So Florida Blue expects me to pay twice for the month of March even though it is impossible to have two policiies at the same time and I could not collect from both policies if I had a claim. I have spent hours on the phone with both the federal marketplace and Florida Blue and I get the same bullshit answers every time. They expect me to pay for something I did not receive….which is consumer fraud. .
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This complaint and/or review was posted on HolySmoke.org on 11:00 am, February 04, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/blue-cross-and-blue-shield-of-florida-inc-review/.
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