Blue Cross / Blue Shield

Termination

Reviews: 52

1.52 RATING
(1.52)

Total views: 13

Published: 17 April 2020

Posted by: anonymous

I am a teacher, and the school where I was offered a job was enrolling its new employees in a plan with AETNA in an HRA as of 01/01/2017. I was used to having BCBS, but I was paying $347 a month in addition to a $50 co-pay to see a neurologist or any specialist. This was in addition to paying $15 for my medications monthly, which cost roughly $75 a month altogether. Keeping this plan was no longer a viable option.

I found the form for termination of coverage online. I filled it out, scanned it, and sent it in. I received an email stating the file was “completed and closed”, thinking that my coverage had been terminated. I then received a bill in the mail asking for two premium payments in the amount of $347 each, which is what I’d been paying for all of 2016. One for January and one for February. I decided to call these people and settle this.

After being hung up on, told I was wrong, and should have “followed directions” (the only directions stated I had to either fax or e-mail the form to them, which they denied having) I was told to “call the Marketplace and terminate your coverage.” I had the sent email AND form directly in front of me.

I called the Marketplace and dealing with them was much easier than dealing with these fools. You can barely understand them when you call for any type of assistance. All they know how to say is “I apologize”, “Would you like me to transfer you to an escalation specialist?, or “This issue is not for my department. I will transfer you to such and such department.” They are not receiving a premium payment for services I did not use in 2017.

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