Reviews: 1


Total views: 4894

Published: 03 February 2021

Posted by: Anonymous

as a (formerly) devout bmw lover, i have always had an appreciation for these seemingly high-quality cars. not anymore. in the summer of 2007, the drivers’ side door handle to my X5 broke off. in December, I took it to the dealership to be repaired and, since then, have been in a battle with BMW over whose responsibility it is to incur the damages. the leased car was still under warranty and I was even told by an on-site mechanic that it would be covered under warranty. first, i was told that the reason they were not going to take responsibility for the defect was because the door handle was frozen and had broken off. first of all, this had happened in the summer. secondly, even if it was frozen, shouldn’t any car manufacturer employ standards on their vehicles that they sell, not only in Toronto, but in colder climates like Montreal to handle issues such as freezing? after that was refuted, the next reason was because the handle had been subject to vandalism, yet, neither the car door nor the handle had any visible scratches or indication whatsoever of vandalism. i took the handle (which remained in my posession), to a third-party engineer, who wrote up a letter to explain his findings ([sic]”poor design and cheap and shoddy material selection, which, together caused fatigue stress that culminated in fracture failure”, and [sic]”defiance of basic logic and engineering principles in the design of the door handle”), and sent it to BMW. BMW is refusing to co-operate and, after going as high up in the company as I could, I was shifted to customer service that claims that they are able, through careful consideration of a two-dimensional photograph by their warranty department, to determine the cause of the defect as being that the handle was forced. Their responses are always by telephone and despite my emails, they have never written back to me. I have already paid for the service and was hoping that BMW would employ basic public relations techniques and enhance their customer service reputation by recognizing the issue and taking responsibility. this issue is ongoing… Trixia toronto, OntarioCanada

Rate and Write a Review on BMW CANADA


American Male Medical

On February 16, 2018 I went to the clinic located at 1850 Lakepointe drive Ste. 500, Lewisville, TX 75057. They gave me three different

Accurate Transmission

Took my Nissan Pathfinder around January 20 2016 to Accurate transmission they said they would fix my transmission for $3,400 they fixed

Budget – Ryder

My poor Parents were packing up and moving after 27 years at their house, they were scared and nervous. Since my husband is a mover he

Maria A Adigweme

Are you Stressed, Anxious, Depressed, facing Transitions, Stage-of-Life Issues, Relationship Distress & Other Life’s?

Fernanda Lewinsky

Life can sometimes feel complicated and overwhelming, leaving us uncertain of which way to turn. I believe that the relationship between

I have sent over $200 into this “business” with nothing to show for it. The owner Michael Bowden was constantly lacking&#

Boston Matchmakers

The first date was a nice may, however, he was looking to meet someone who leaved in his immediate area, not miles away. He also told me

Bullmarket French Bulldogs

From their website, Bullmarket french bulldogs make it seem like the are the best breeder out there, but nothing could be further from the