I recently called BMW Roadside Assistance for the 2nd time in 11 months, this time for a jump start on my BMW 850. When the flatbed driver was unable to start my car, I said, Lets tow it to my mechanics garage 4 miles away. He told me that even though my Premium Membership plan included 5 service calls a year, I would have to wait 72 hours to place another call and request that the car be towed. WHAT?! Let me get this straight: youre standing here with a flatbed wrecker right beside my car – telling me that I have to wait 3 days before I can call BMW Roadside Assistance to come back out and tow my car 4 miles to my mechanic?! Thats right, he said, they will not authorize a P.O. number for 2 service calls within 72 hours, and attempting to jump starting your car even though we were unsuccessful – is considered a service call. Fore-warned is fore-armed. I purchased BMWs Premium Membership for roadside assistance because I love my 850 and I like to support the brand; in 2 weeks when my membership expires I will purchase another roadside assistance program because Im smarter than allowing myself to get ripped off a second time. Fool me once, shame on you.
This complaint and/or review was posted on HolySmoke.org on 04:12 am, October 30, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bmw-cca-roadside-assistance/.
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