Fact: car was serviced by BMW on April 27. Oil was changed, leaking coolant pipe was replaced, recall was repaired. | Fact: April 30 the engine seized | Fact: car was towed to BMW | Fact: 4 days later I was notified of the seized engine. I was told there was metal shavings in the oil filter. I was told it could have been a faulty fuel injector or broken bearing rod. | Fact: at no point in time did BMW ask me what happened during the initial breakdown. | Fact: there was no metal shavings in the oil filter. The fuel injectors were in perfect working order. Bearing rod was not broken. | Fact: fault codes were never generated by BMW or so they say. | Fact: fault codes were generated by a second opinion certified mechanic. | Fact: fault codes all pointed to water pump failure. | Opinion: very convenient for BMW to not have run the fault codes considering they led directly to a system they worked on just 4 days earlier. | Fact: I cannot prove BMW caused the water pump failure. | Fact: I can prove that BMW severely misdiagnosed the issue. | Fact: I can prove that BMW lied about metal shavings in my oil filter | Opinion: BMW service department will never be trusted ever again. Based upon my inquiries around town I am not the only one with these feelings. | Fact: BMW confronted with all of the above. | Fact: Their response was we don’t care and it really does not matter about the metal flakes. Nor does it matter they misdiagnosed the issue.
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