BMW of Fort Wayne

Too greedy for commissions

Reviews: 1

1 RATING
(1)

Total views: 54

Published: 25 September 2019

Posted by: Anonymously

A few months ago, I had my 25th wedding anniversary. My wife had always wanted a car and finally, I had saved up enough to gift her one. The name of the brand that came up in my mind was BMW. I did not even consider going to another brand. I just knew that I wanted to gift my wife a brand-new BMW. I looked for showrooms nearby and the first name that sprung up was of BMW Fort Wayne. I did not check the reviews of the place. I simply called the place up and booked an appointment. I reached the place early to take a look at some cars which were on display. I had to roam, around for almost two hours as there was no salesperson there even when I had scheduled an appointment. After waiting for two hours, a salesperson finally came to me. He did not even apologize for making me wait for such a long time. I found the behaviour of the guy quite disturbing. He kept on babbling about his personal life and how he thought his girlfriend was cheating on him. I had to interrupt him and ask him to tell me more about the cars. It did not seem that he was interested in his job at all. He gave me vague and unnecessary information about all the cars. He kept praising the looks of the car instead of telling me about its important information such as the type of engine, the mileage is provided. After a lot of looking at cars, a particular model on display finally caught my attention. The price was affordable too. I decided to go for it. I filled out all the necessary paperwork and submitted it. When the time came to pay, I looked at the bill and I could not believe my eyes. There was a lot of added stuff that I did not ask for. I had not asked for protection films, rim insurance, etc. but all of these were listed.
When I told the salesperson that I would not be able to afford this, he told me that those additions are ‘compulsory’. I was being honest. The whole added list made it impossible for me to buy a car for my wife. I requested them to exclude all the unnecessary additions but they did not listen to me. I was insulted and humiliated for ‘backing out’. I realized that they were doing it only to earn some extra commission. These guys are way too arrogant to be salespeople. I walked out of there quietly without creating a scene.
I was not able to surprise my wife on our anniversary with her car. I will never go to BMW Fort Wayne even if it is the last showroom on earth. The people who work there do not have a shred of compassion or professionalism in them. I would not recommend anyone else to go to that tyrannical place ever again.

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