I had a terrible experience dealing with this company and it was not worth the amount of money I spent. I no longer trust BMW anymore. If their official centers are like this, I don’t know how these guys are running their offices. They are disrespectful towards their customers. Their customer service sucks to be very honest. I bought a car from BMW of West Houston and it’s been 6 months and I haven’t received it. There is not even a single person over there who is even bothered to clear up your concerns or concerns or assist you. If you decide to call them they are not going to pick it up nor do they will going to call you back. I also sent them emails but all they went unanswered. There is no one over there who is capable enough to solve your problems and give a solution. I paid full for the car but because I don’t have it yet. When I had bought the car, they had told me that it requires some servicing and they had given me a discount on the same. But now they have stopped responding to my calls and complaints. I should have been driving my new car by now but just because of the incompetent of BMW of West Houston I am not able to do it. Also in the mean, while this was not the only problem I faced. I was dealing with two problems at the same time. At the time of purchase, I was approached by one of their salesperson who offered me to buy insurance worth $1780 for my tires. He said that it will be going to cover everything from damage to repair it. They even offered me to replace the tires if it’s get damaged. I don’t know what I’ll do with that insurance since I don’t even have the car with me. I decided to go BMW of West Houston to claim my car but they put all the blame to their management and told me that there isn’t any record of my sale. I was furious when I heard it. I also found out that road hazards insurance is easily available at just $160. Why is there a need for me to buy such expensive insurance when I can get it done on $160? I have not been answered to any of my problems yet and I am still expecting a call from them. BMW of West Houston is only keen to make their money. Doing the business with them was a great mistake in my life and I do not want you guys to go to such places. I am not the type of person who usually likes to write reviews especially negative ones but since I was treated very badly by BMW of West Houston, it made me do it. I do not wish to visit this place again and as soon as I am going to receive my car.
This complaint and/or review was posted on HolySmoke.org on 11:51 am, September 18, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bmw-of-west-houston/.
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