I paid $ 1,275 to Bob Morris Auto Sales on Dec. 10, 2005 for a 5 year, 100,000 mile extended warranty to cover engine, transmission and power train on the 2001 Jeep Grand Cherokee I purchased on the same date. My transmission failed on May 1, 2009. When I called the warranty company to file a claim, I was informed Bob Morris Auto Sales never sent my money into the company so they would not honor the claim. When I notified Cory Morris, Sales Manager, he immediately stated that he would pay the $ 2,000 maximum coverage amount for transmissions if I brought in my oil change receipts for the past 4 years. He never indicated it could have been a mistake nor did he call the warranty company to check into it. I think he knew immediately that they did not send the money in and just kept it as increased profit. Isn’t that a felony? Some of my oil change receipts were messy and not very legible (who has clean oil change receipts from 4 years ago?) but I am a responsible vehicle owner and I have purchased 3 vehicles from Bob Morris so they know me well. They denied payment of the $ 2,000 warranty coverage and offered me $ 500 as some kind of prorated reimbursement for something I paid for and never received. I refused and they then offered $ 750. I told them at the very least I would accept a reimbursment of my $ 1,275 but they refused. I notified Bob Morris Auto Sales that I would have to sue them in Jefferson County, KY. District Court, which I did on May 13, 2009. It is ludicrous that a company would take such a large amount of money for something so needed and just pocket it as added profit. Ron Louisville, KentuckyU.S.A.
This complaint and/or review was posted on HolySmoke.org on 18:36 pm, October 28, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bob-morris-auto-sales/.
The reviews & complaints posted about Bob Morris Auto Sales was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Bob Morris Auto Sales as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.