Bobby And Steve’s Auto World

It looks like he does not want to help anybody.

Reviews: 1


Total views: 429

Published: 21 August 2019

Posted by: Anonymously

Everyone requires today that their work should be done efficiently and effectively and also expects others to do the same, whether you are a doctor, a mechanic or have any other profession. Bobby & Steve’s Auto World is an auto repair shop set up in 1963 and it is located in Bloomington, Minnesota. It claims to be one of the oldest and one of the trusted auto repair shops in town who have trained and skilled workers. But according to their customers, Bobby & Steve’s Auto World has not lived up to the expectations and have always lied to them and never delivered what they promise that’s why the customers are furious with them and want to change their service provider. They are not wrong though. My friend had a terrible experience with this place too. Customer service should be great to get your customer satisfied but Bobby & Steve’s Auto World have failed to impress their customers. My friend told me that they charge $200 to replace a lug bolt that they stripped, when he questioned about the rates, the cashier told it was industry standard. Well, that’s not a problem as long as it is according to company standard but what made him furious was when he saw the worker taking smoke breaks, helping others, using his cell phone and walked several times around the building as he was taking him for granted. He paid the guy for 2 hours in which he was supposed to do all these things, which made my friend angry and said that total time he worked in his car was only about half an hour but charged for 2 hours due to the breaks he took between it. Since then he has sent 3 emails to Bobby & Steve’s Auto World management and still hasn’t got a response from them. Wouldn’t you call this behavior unprofessional? After my friend shared his experience with me, I did some research and found other dissatisfied customers. One of the customers felt disappointed when he did his oil change from Bobby & Steve’s Auto World, he said that within one week his car is already showing oil light. The workers were not attentive according to him as they were not serious with work. The customer said that there are more places where you can get your oil replacement very cheaply rather than Bobby & Steve’s Auto World as they cost you 40 dollars and at the end, it’s just a waste of money. Another customer said that they have got one of the poor customer services and they are only keen to make their money. The customer said that he brought his car at Bobby & Steve’s Auto World to get his alternator replaced but late on he found out that are just finding new ways to get their money, he also said that the guy in front is very rude and don’t know exactly how to behave with the customers.

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