Bbb case#: [protected] _ Name: verlaine studio, inc.-marc Bbb member: no Contact: ms. nikole salinas Address: 211 e. ohio st ste 1813, chicago, il 60611 Phone: [protected] Fax: [protected] Website: www.bodybody.com _ 04/23/2007 inform business of complaint 04/23/2007 send acknowledgment to consumer 04/23/2007 complaint validated by bbb operator 04/23/2007 reopen the complaint 08/19/2005 case closed as beyond purview 08/19/2005 inform consumer-referral to federal ag 08/19/2005 out of purview-referral to federal attorney gen. 08/13/2005 complaint received by bbb _ Please find below a copy of a letter sent to body body on august 5, 2005. I have since sent another e-mail to which I have not received a reply. this letter best and fully explains my situation. _ Body body 211 east ohio street Chicago il 60611 Dear body body: Re: order bodybody-9890 from body body I am writing to you to explain a situation and to demand immediate resolution. I wish I did not have to take the time to do this, but unfortunately I do. Please refer to the following timeline regarding the above mentioned order I placed from your company. December 12, 2004 – order placed for one dress at the cost of $104.89 usd. December 12, 2004 – billed $104.89 to amex by sports wear llc [protected] il. January 12, 2005 – e-mail requesting status of order from jennifer. January 12, 2005 – e-mail reply from jennifer, “your dress should ship today.” February 16, 2005 – e-mail to jennifer advising that the dress has not yet arrived. February 17, 2005 – e-mail from jennifer stating, “the dress is still unavailable.” April 22, 2005 – e-mail inquiry whether or not we will see this dress. April 22, 2005 – e-mail from jennifer stating, “… we will refund you right away.” May 31, 2005 – e-mail to jennifer requesting status of refund not yet completed. June 1, 2005 – e-mail from jennifer requesting amex number because order info had expired. June 2, 2005 – e-mail to jennifer giving amex number to facilitate refund. June 2, 2005 – e-mail from jennifer stating receipt of our number, “thank you.” July 18, 2005 – e-mail to jennifer advising refund has still not occurred. no reply. August 4, 2005 – e-mail to jennifer advising refund has still not occurred. no reply. August 5, 2005 – e-mail to jennifer advising refund has still not occurred. no reply. That brings me to the writing of this letter. at the time of this writing, there has not been a reply from jennifer to my last three e-mails, nor has there been a refund. I checked with the body body website (http://www.bodybody.com/info. html) and see that jennifer is still listed as your “customer service specialist” so I trust that no change has occurred there. I believe I have been co-operative and patient enough, but I still want to bring this transaction to a close. Please assist me in any way possible, to make this refund take place immediately. Yours truly, Jay t. a. turner
This complaint and/or review was posted on HolySmoke.org on 23:54 pm, March 06, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bodybody/.
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