On March 27th, 2014, I switched to Boost Mobile online to receive a $50 credit for switching. Boost Mobile did not give the account credit as promised. I activated both accounts online (my wife’s phone as well) to receive the credit. The credit never appeared on my statement or my wife’s. I called Boost Mobile on 5/24/2014, and they claim I activated the phones by calling in customer support and not activating online so therefore I could not get the credit. The problem, I did activate the phones online at the boostmobile.com website, twice, for both phones. Then, they tried telling me the phone was not a part of the promotion for the $50 credit, which is a lie. I made sure the phone qualified for the credit as was listed at the BoostMobile.com website when I ordered the phones. When that did not work in the spaghetti technique they tried, I talked with a supervisor and he made up a case for each phone involved and said that someone would call me back in 2 or 3 days. I talked with “Steve” and he would not give me his last name. His employee ID is i552671654. The technique they use is keep you on hold hoping that you will hang up and try to move on with your life. It took me 1 hour to find out they have to make a case and can’t help me. They owe my family $100 and the time, effort and rage it takes to battle for the money they should have credited to begin with. I am upset and outraged. Is the customer really always right? I am willing to take part in any class action lawsuit and I may start this one. I am providing my real name and I am a real person who has been taken advantage of by Boost Mobile, who is a real company trying to profit from me.
This complaint and/or review was posted on HolySmoke.org on 23:54 pm, June 27, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/boost-worldwide-inc-review/.
The reviews & complaints posted about Boost Worldwide, Inc was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Boost Worldwide, Inc as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.