What an awful experience!! I’ve had two separate occasions that I used Border Limo and both were fiascos. The primary reason that I used them in the first place was because they were offering a Groupon special for $149, which I thought was fair for a trip to and from Boston Logan airport. I’m not a big traveler, so I asked them (the so called experts) to recommend when I should leave for an 8:30 flight and they said 6:00 would give us enough time. The driver was so slow and left two car lengths between us and the car in front, he proceeded to lecture me about safe driving while we’re in traffic and going to miss our flight. We missed our flight and had to wait five hours for the next one. Ok, lesson learned leave earlier. Fast forward six months and I’m going to give them another chance to win back the business because they are willing to upgrade me to a limo for spring break with the family at the Groupon rate. Trip down was amazing, nice stretch limo, stopped at DD for coffee and bagels, awesome driver, plenty of time to get to airport. Had an amazing time at Puerto Rico and was coming back expecting to be picked up by a limo. No, they sent some piece of crap scratched up van that smelled like someone died in it. It was dirty and had uncomfortable cloth seats. The driver was nice enough and very apologetic. However, when I called the dispatcher Theresa she wasn’t so understanding and said very matter of factly that they don’t send limos outbound from Logan. Well, no one ever told me!! When I explained how gross the van was, she didn’t seem to care much and when I asked what they were going to do about it, she said that Vicki the office manager would have to make that decision, but she was out of the office for a week and she would have her call me back. Did I ever get a call back? No, I had to call back and reiterate the whole story to Vicki. Vicki is very cold and told me that their cars are services regularly. When I asked what she could do to make this right (i.e., refund 1/2 the money), she said the owner would have to make that decision. I said forget it, I’m done with your company. No wonder they have to use Groupons to get people’s business. Don’t waste your time; use a quality operation like Grace.
This complaint and/or review was posted on HolySmoke.org on 04:42 am, June 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/border-limousine-service-review/.
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