I have to tell you that boutique to you is a terrible store. I had a bag fall apart and they would not take responsibility and I complained to the brand of the bag, and THEY ended up giving me a credit, not boutique to you, but the BRAND of the bag, which was linea pelle. So, if you hate stores that do not take merchandise back, which boutique to you will not take any handbags back at all, and damaged definately they will not take back even if it falls apart, never ever order from boutique toyou.com. I ordered from there for like a year and this happens one time and now I am done with that place. Also I had a scarf on backorder and they charged me RIGHT WHEN I ORDERED IT and didn’t ship it till 3 months later!!! They made excuses every single week as to why it wasn’t coming and said it would come the next week when it wasn’t! It’s illegal to charge before you ship out! Just a warning.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 15:10 pm, February 27, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/boutique-to-you/.
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Boutique To You Reviews & Complaints
I ordered an item and they sent the wrong thing. I wrote the same day and followed their directions to send it back the next morning, exactly as received. I wanted an exchange for the item I had ordered. They refunded my card, MINUS $8 for shipping! I wrote to ask why they charged me for their error and hadn”t sent the correct item, as it was still listed as available on their site. They never responded. Their phone is never answered; I tried at all times. You can”t even leave a message – it just says they are “helping someone else – call back later.” Too bad. I had bought from them in the past and now they lost a customer. The place is fine, until there is a problem … Never again!