On 2/25/04 I took my 99 Oldsmobile Alero for a tune-up. Brake Stop informed me that it was two (2) hours labor at 65.00 and hour and the spark plugs were 9.00 ea. I advised them that I had another shop that quoted me $79.99 for everything. They then said they could do it in one hour. Total for a tune-up – $101.40 plus 19.50 for an oil change. When I picked my car up they said that the tune up did not fix the engine vibration and that I needed a MAP Sensor, which had to come from the dealer. They would install for 1/2 hour labor after I paid for the part at the dealr. I paid and left. My car was vibrating and shaking horribly. I called and told them about this and they said to bring it in the morning, that this vibration was due to the MAP Sensor going out, I advised them that the car did not vibrate when I brought it in. As I approached closer to my house the CHECK ENGINE SOON light came on along with the light that says TRAC OFF. I called a friend of mine – he came over and found that the car was running on 2 cylinders, 2 spark plugs were not plugged in. After he fixed this the car ran perfectly fine – no engine vibration. This morning I started my car and the low water radiator light came on – I opened the hood and the reservoir was completely dry, this light has never come on in the 3yrs of owning the car. I called Brake stop and advised them of everything that happened and they basically called me a liar, said that my car was running bad when I brought it in, and that the mechanic did it right. I received no reimbursment, had to purchase DEX-COOL to refill the resevoir another $10.67. So for a simple tune-up (which I found out exists of changing the spark plugs—period) cost me $140.27. Kim ALBUQUERQUE, New MexicoU.S.A.
This complaint and/or review was posted on HolySmoke.org on 11:11 am, October 14, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/brake-stop/.
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