We asked for professional assistance on selling our home. Braselton Real Estate Group sent out agents and they pumped us up with high listing price and then sign a listing agreement. After less then 2 weeks we were told to lower our price to get traffic. (Was this not what we originally called them out for?) We agreed, then we were asked to lower again. This is where i started to question their professional competence. After 2 offers and semi heated discussions as to why we should take the offer I asked for a release from our agreement. I was told they cannot and we are under contract for 6 months. We were almost accepting defeat and that we would have to take this offer, when thankfully after looking at some houses 20 miles away we find hope. We had went to look at some homes to move too since the potential buyer wanted to move in on day of closing. We discovered an agent actually showing us this new home. She asked, why is your selling agent not assisting you on finding a new home to move too. We explained our frustation and she then elightened us that YES you can get out of your listing agreement and they should have told you that from the beginning. After we brought this to their attention they elected to tell new agent what bad people we are and they are upset for losing the listing….. They sent over via text to not contact their office or agents again and they were only trying to help us. Well in my opinion i was paying 6% of a $549,000 listing by them and it was me whom was paying for a professional company to do their job. They were completly unethical and lied for the benifit of themselves only. In my opinion they never cared 1 way or another if we lost or not, just how fast they could get a check with us at a closing. I would suggest that any seller always have the right to stop their services at anytime and ask them upfront about canceling an agreement. If they give you a high selling price make sure its real before you sign up. After all, You are the customer and should be treated like one. I am making a formal complaint to the State and will follow up on it everyday just because of their unethical and greedy practices. Good luck & Thank you,
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