Either I bought two of your kettles (recommendation number 3 in CHOICE) in a bad batch or there are design faults: the base furs up and needs vinegar cleaning every fortnight and even when pristine they take a long time to switch off when reaching boiling point When a complained recently your Breville protective customer advisor said it was a fault of salts in the water. When I said I have not encountered this before she replied stuffily “I cannot comment on your previous kettles”! If you think the batch was faulty would you like to send replacements. I don”t want to write to CHOICE
This complaint and/or review was posted on HolySmoke.org on 04:59 am, January 25, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/breville-group/.
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