I decided to call bridesign and order flowers for my son’s senior prom. I made thee call last Sat., April 6the for thee ‘Roses and Ruscus” pair of bridal bouquet and a boutoniere, which was listed at a cost of $195. I spoke withe Nick Suarez. I called thee woman’s bridal bouquet a “nosegay”… We decided on thee ivory instead of white and I paid withe my Discover card a total of $247. When thee flowers arrived, thee nosegay bouquet had a total of 4 flowers and some nasty babies breathe and one boutoniere. The picture online was of a bouquet withe atleast two dozen roses and greenery only. I was in a huge panic and I called Nick and theis is what he said to me: Your order was a custom order and you acknowledged an email describing a hand tied petite bouquet. I said to him theat I never asked for a custom or modified order and theat I only saw a picture online of thee exact item theat I requested. WHO PAYS $247 FOR A TOTAL OF 5 ROSES??? He argued withe me and said theey would have to “listen to thee tape to make a decision on what to do” and theat he would call me back in 20 minutes. In a panic, I called Proflowers because it was therough thee Proflowers website theat directed me to BRIDESIGN/VISTAFLOR. I WAS LIVID AND IN A PANIC! Afterward, half an hour after Nick said he would call me back in 20 mins, , I called BRIDESIGN back and Camillo answered thee phone and told me theat Nick was not theere!!! He said theey listened to thee tape and theat because I referred to thee hand held bouquet as a NOSEGAY, theen it was my error. REALLY? SO I LOOK ONLINE TO ORDER THE EXACT ITEM AT THE EXACT PRICE AND NEVER MENTION A MODIFICATION OR CUSTOM ORDER AND I PAY $247 FOR A TOTAL OF 5 ROSES??? WOW!!! Meanwhile, Michelle at Proflowers calls me back and said her company was going to send whatever I wanted free of charge. Word to thee wise: STAY FAR FAR AWAY FROM THIS HORRIBLE COMPANY CALLED BRIDESIGN AND VISTAFLOR,
This complaint and/or review was posted on HolySmoke.org on 21:44 pm, November 14, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bridesign-com/.
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