Bright Smiles Cumming

I strongly suggest you avoid this place.

Reviews: 1

1 RATING
(1)

Total views: 124

Published: 25 August 2019

Posted by: Anonymously

I recently moved to a new area and I didn’t have any idea about it. I wanted to have a regular checkup for my teeth because since the past week I was having some sort of pain which was growing its intensity and I had to see the doctor immediately. I did some research though to find a good dentist in town and luckily I found one which had some slots available. I decided to choose Bright smiles which are located in Cumming, Georgia. As they have positive reviews so I decided to visit there but later on found out that their people post these reviews. Well, according to Bright smiles website they had one of the most professional people who treat their patients with care and respect, they also claim to follow one of the latest methods and equipment so that their patients don’t have to go through any pain. But since my visit, all the claims made by Bright smiles have been unable to satisfy me as they don’t have skilled professional and staff, they are very rude, they also try to sell their products and services to their patients which they don’t even need. On my first visit at Bright smiles, I was told that my insurance covers everything and I don’t have to pay anything on top of that. After the visit, I got to know from my insurance portal that my x-ray was not covered because I am a few months short of 2 years. The staff did a pre-check-up before my visit and told me that everything was covered but late I was told that I had to pay $81, sounds like they are trying to make their money from the pockets of patients. It is been there 6 months and I still have not got any bill from the dental clinic whereas my insurance company says that they have closed this claim. Their staff also had no answers why this claim was pending. The new staff is blaming the old staff for this, which I think is very poor customer service. I also got a treatment plan at Bright smiles about a year ago and today I got to know that the plan was incorrect. It was a staff mistake as they stated that my insurance has changed but I had the same insurance for the last 3 years. One of the staff members was very rude with me and tried to sell me their product and services which I didn’t even need, also the product he was trying to sell to me was double the retail prices. It seems like their only concern is to make money from their patients without securing their health. I never had such a bad experience with any of the dental consultants. I do neither wish to visit this facility again nor going to recommend it to anyone. This place is filled with greedy thieves who would do anything to take your money.

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