Bristol Dental & Orthodontics

Ended up damaging my teeth when couldn't diagnose the issue

Reviews: 1


Total views: 197

Published: 08 December 2019

Posted by: Anonymously

I had a terrible encounter with Bristol Dental & Orthodontics. I never thought dentists could fail to diagnose a patient and be such rude when criticized. I regret having meet Bristol Dental & Orthodontics online.
I moved from Maplewood to Santa Ana, and it was becoming impossible for me to see my former dentist. The drive was becoming long, considering I was a family man and had to make sure everyone attended their appointment. Driving from Santa Ana to Maplewood was tiring, and I decided enough was enough. It was time to look for a dentist and orthodontics close to my residential area. I started exploring my options online, and this is how I came to learn about Bristol Dental & Orthodontics. This dental care clinic had a well-organized website. In addition to this, the center had a few positive online reviews, and so I decided to hire them.
Since their online website has a live chat section, I decided to request for their brochure. This did not go well. Despite the customer support agent on the live chat being online, they did not bother to reply to my message. On the next day, I decided to make a call and inquire about the services they offer and also book myself an appointment. There was no one to answer the phone. After a few hours, I received a call from a personal number claiming to be from Bristol Dental & Orthodontics and that they had received my call. This was very unprofessional, but I decided to take my chances since the center was close to my home. During the call, I came to learn that the center offered family dental care services, teeth whitening, and orthodontics, among other services. By the end of the call, I booked an appointment, and everything was set.
On the next day, I arrived at the center on time. To my surprise, the place seemed deserted despite having a good online presence. There was no one at the reception to show me the way, so I had to wait for more than 30 minutes before someone showed up. I explained to them that I had booked an appointment earlier on and was looking for a family dentist. The young man was happy to hear about this, and he offered me their brochure and directed me to the dentist’s office.
The dentist was busy on the phone and did not offer me personalized attention. However, he understood I was new in Santa Ana and in need of a family dentist. He enrolled in my family’s needs into his schedule at a price. After a few weeks, I started experiencing selling gums and decided to pop in at Bristol Dental & Orthodontics for a checkup. The dentist did not diagnose my condition by kept assuming I had a tooth day. He went ahead to remove a tooth. To my surprise, the tooth was in good condition. This was pathetic. I paid and stormed out, never to return again. Never Hire Bristol Dental & Orthodontics.

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