I have been with british gas insurrances for many years now for all repairs on my boiler, heating, electrics, plumbing, kitchen apliances, locks, windows roof extra. I have the full cover with them because I am dissabled and wanted piece of mind that all was covered for everything. 3months ago my boiler packed up and my emertion was not working as a back up. So I had no hot water no heating. So I called british gas 2 days later they came out to look at it I went 2 weeks without heating and hot water, whill they ordered the parts. They did in the end repair the boiler and replace the emershion tank. And a week later the boiler went again itried to use the emertoin tank they had put in but that to did not work. I have had at least 9 call outs in the last 3months. They came in again this week to sort it. I was told by the enginer that the enginer that had fitted the new emertion tank had not reset it from factory setting, so he did this and he said it should now work however I have not tried it yet. My boiler how ever he would have toorder a part. He came back the next day and repaired the boiler 2 days have gone by and guess what no boiler working again. I phoned to ask for some one to come out again but got told that they couldnot come till sunday between 8am-6pm. I was going over to my mums for her to cook me a dinner. So not only will I not be able to do that but I am left again with no heating,, they have an advert on the tv sayinig even if you are not a british gas customer there is alway an enginer near by to sort it. Well where is mine. I am dissabled left inthe cold frightened to put on the hot water in case that isn”t working ether as before. I think it is terrible that they can treat a dissabled person so, how do they treat their other customers. I told them when I phoned that I was dissabled and that not only can I not go to my mums to eat but I must freeze todeath also, because as their advert on the tv does not really do what it says does it.
This complaint and/or review was posted on HolySmoke.org on 03:55 am, March 09, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/british-gas-services/.
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