My Father-in-Law left Brookdale Senior Living in Houston, and we were sent final bill of $191, which I paid even though I was surprised because I thought we were paid up. Next month I received a statement saying we were $181 overpaid and they’d review final bill. No word after that so several months later I called corporate offices and was told there was a late payment fee of $250, which offset the $181, so they consider matter closed (there was a late payment fee about a year before when they incorrectly credited our payment to another account, which took about four months of work on my part to resolve). I told the company representative that I wanted to speak to a supervisor. She said one would call me back in 24-48 hours, but no return call was ever received. Today I called the company and told the representative I plan to file a report with “Ripoff Scams”, and the representative said “have a nice day” and hung up! Concerning this company, the local billing personel have no authority, and the corporate people are insulated and impossible to contact. There were many other problems with this company during my Father-in Law’s stay, and they repeatedly failed to live up to their contract obligations. My advice; stay as far away from Brookdale Senior Living as possible.
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This complaint and/or review was posted on HolySmoke.org on 18:23 pm, December 05, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/brookdale-senior-living/.
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