Bruce Body Shop located in Richmond Va 11200 on Midlothian Turnpike is the work I have ever experienced. I took my car on October 28th providing the estimate and check due to a deer hitting my car denting my grill. I needed my grill and license cover replaced. Two weeks passed so I contacted them for a status. I was informed by the manager Rick Hutchins that I needed to bring my car back as they just figured out I didn’t have a factor grill and need to order. I asked him if I hadn’t contacted them when would someone have contacted me? His reply “It slipped through the cracks” No apology or anything. He called me that evening and stated it will be a few days. That was two weeks waiting for nothing. So weeks have passed I called back end of November receptionist just said mam its back ordered. My husband called today December 12th, Rick informed him its still back ordered and would check on it. Rick called me back and said oh will be here December 28th. I expressed to him this was poor service and I really don’t think it was ordered. He started being rude saying “NOT HIS FAULT” and I expressed to him it was his fault because it was weeks and nothing had been ordered. I informed him I would be getting my check back. He got upset start yelling stating to me he is trying to work with me. After being so rude and waiting this long, I didn’t want to deal with them any longer. I have never experienced such unprofessional behavior from a manager. Clearly he needs anger management and to be trained on how to talk to customers. Not to mention weeks ago, he called me stating my car was ready and I said sir you don’t have my car so he realized he contacted the wrong customer. This clearly shows how unprofessional and unorganized they are. I will be contacting BBB, 12 on your side and spreading the word on what I experienced. My car is still not fixed and now I have to search for someone else after waiting almost 2 months for a part. I really hope you all look into this because I can only imagine how he talks to others. I hung up as he was yelling at me.
This complaint and/or review was posted on HolySmoke.org on 03:26 am, January 20, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bruces-body-shop/.
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