Brylane sent me the wrong size bedskirt. I informed them by email that I was returning it and in exchange wanted them to send me the size I had ordered. No word from them that they had received the returned bedskirt. So I waited and waited — nothing. Tried contacting them again explaining in great detail and asking when I may expect to receive the size bedskirt I had ordered in the first place and further that I expected to be sent the right size at no additional shipping charge and to be credited with the expense of mailing the wrong size back to them. So my credit card two months ago had a Brylane charge of $19.98: $14.99 for the bedsirt and $4.99 shipping. Now my recent credit card has a Brylane credit for $13.49. Try figuring the math on that one. So I end up with paying shipping charges for Bryland sending me the WRONG item and paying shipping charges for sending the selfsame WRONG item back to them. PLUS Brylane even going so far as to credit me with only $13.49 rather than of the $14.99 cost they had charged me for the item! Small potatoes, I know — but it’s the idea of Brylane being so brazenly dishonest and getting away with it.
This complaint and/or review was posted on HolySmoke.org on 06:34 am, September 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/brylane-home/.
The reviews & complaints posted about Brylane Home was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Brylane Home as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.