A group of around 15 of us ate in the Pope room at Buca De Beppo”s on Saturday, Feb. 26, 2011. Five minutes after we left the restaurant, I realized that I had left my camera at the table in the Pope Room. We immediately turned around and went back to the restaurant. To my dismay, the table had already been cleared and my camera was nowhere in sight. I spoke to the manager to findout if anyone had turned it in, no one had. The manager said that only 2 people had been in the Pope room since we had left–the 2 Mexican ladies in charge of clearing off the table. We spoke with the ladies and they claimed they had not seen the camera. We know for 100% sure that the camera was left in the Pope room. We asked the manager if she could do a quick search, maybe check the employees work stations, or purses. She was enraged that we would even suspect that one of her employees would steal something and refused to help us search for our camera. It was really frustrating knowing that our camera was hidden in the restaurant somewhere, and not being able to do a thing about it. I really wish there was a way to get the pictures that are on the camera 🙁 The bottom line is that it is way to easy for employees to steal things, double check and triple check to make sure you have all cameras, purses, etc. before leaving a restaurant.
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BUCA, Inc Reviews & Complaints
Booked reservations 2 months in advance for Mother.’s Day. Was told that there was only one table in the WHOLE restaurant that could seat our party of ten. It was very chaotic in the waiting area and many customers were upset besides us. One lady wanted to talk to the manager about the crappy service they got. She waited OVER 30 minutes and she finally left. My 88 year old mother in law wanted to talk to the manage and he finally come out after several attempts to talk to him. He was worthless.Many customers including us( after not being seated for 120 MINUTES) left. We will NEVER EAT AT BUCA AGAIN, I am in the restuatany business and it was cleat that the manager was terrible. He should be fired. I have an autisitc son and he need to eat! Ended up at Bob Evans– finally food. I have filed complaints on Facebook, twitter and Yelp. Good luck–you will need it. Our reservations were under the name Geiger For 5:30 pm at your Westlake, Ohio location. After 16 plus years, we will find a new Mother’s Day tradition.