This company, whatever they claim to be called, is a complete sham! Their website looks great, I’ll give ’em that, but it all goes downhill fast from there. I ordered a pair of seats, believing the “ships in 2-3 days” as advertised, but a month later and no seats, things went from bad to worse. “Mike”, apparently the man in charge, along w/ “Pam”, the secretary/office gal, are totally full of Bulls**t. I was told every story in the book about my seats, but still, nothing arrived. After a serious, heated call threatening to cancel payment through my credit card, the seats finally showed up…In the Wrong style and Wrong color!!! Mike said, “Well, these are better; we upgraded you for free” Excuse me??? Oh, and by the way, one seat was in a ripped up, “half” a box, the other, NO box whatsoever, only wrapped in plastic. The seat in plastic even had a small rip in it as well – most likely a result of poor shipping materials (not UPS’s fault!) But, the nerve: Sending me seats in a different color than I ordered without getting my permission first??? And how am I to know they’re an “upgrade”? They could be better, worse, or the same as what I ordered, who knows? And furthermore, the seatbelt harnesses also ordered were never received. When questioned, Mike gets all hot & says “I’ve dealt with customers like you before…” Customers like me? Oh, you must mean the kind who order from your website in good faith that they’ll actually receive what they ordered, and who pay in full in advance??? I would think a business would love a “customer like me” …apparently not these guys. Hey, I could go on forever, long story short, these seats were for a track car, so wrong color could be lived with, and afraid that going through a return situation with these guys would prove to be more hassle than it would be worth, I kept the WRONG seats and put ’em in the car. The “free” mounting brackets were a joke, had to be scrapped, and custom brackets welded and installed. The seat backs are wobbly and I’m not sure I can even trust them. The whole experience has been awful and I’d just like to forewarn others before they make the same mistake. If I had to do it over again, I would have followed through on the return litigation with my credit card company and made these guys eat the deal. I really let them off the hook, and regret it daily. Steer clear everone, you’ll be glad you did! Mark Aspen, ColoradoU.S.A.
This complaint and/or review was posted on HolySmoke.org on 13:48 pm, December 16, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bucketracingseats-com-shophyperformance-com/.
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