Hello world. Has anyone else used this company?
I am seeking others who may have had issues similar to the ones we have experienced in order to convince me that it wasn’t all just our bad luck.
We are in recovery (and may need therapy) from using Buildteam’s services. A truly ghastly experience which has included: delays, empty promises, appalling customer service, hidden costs, serious disinterest in quality, non English speaking workforce, major building errors, staff changes, some dishonesty, absent project management etc.
The list goes on and on.
Given our experience, their shiny website now reads like an imaginative comedy script detailing all the things we didn’t get. I have a huge file (think dossier) of documented evidence, including video, which provides examples of how we didn’t. Blog, book, TV series and movie to follow. Maybe.
Who are all these happy customers? Why aren’t I one of them?
If you are thinking of a side return I am happy to share details so you can make your own mind up but if you want my advice, don’t go there.
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There aren’t words available to describe how bad Buildteam are. What was supposed to be a dream for us turned into my worst ever experience. Thank you to my friends and colleagues for providing support on this. We have no finished product and are very concerned at what lurks under the façade. Don’t go near them.
Rioblue – we are another set of Build Team’s victims. On the basis of our own experience, it would be utter madness to use Build Team on your project. It’s just been awful, from start to (not yet) finish. The work they have done is shoddy, hugely overrun, the company is horrendous to deal with, they have no control of their contractors, they cut corners, take responsibility for nothing etc – they only thing they do very well indeed is issue invoices. Every negative review I have seen rings 100% true on the basis of our experience, including the very many which have been removed. Our own problems started at the design phase in which we were left to identify absurd mistakes (“there will be a charge to amend the drawings…”). Er, what ? We should have cut our losses long ago and we’re still paying the price now. Just ghastly.
Do what we did with our hopeless loft conversion company. Put a big sign in your window saying the name of the company and then “Week 22 of a 14 week build” and each week update the number. By the third week we had the MD of the company in the house demanding that we took it down (which we wouldn’t) and we actually held back the final payment of c£3k because there were so many errors and things that needed correcting. They chased it for a few weeks and then realised we had too much evidence on their crap work, including a copies of a couple of letters of complaint from previous jobs the dopey foreman had left lying around.
Celeriacacaca – that is such a great strategy, love your work!!
I’m about to embark on work to my house and Build Team are one of the contenders – this page has been VERY eye opening. So I’m no help to you OP but thanks for raising and I hope you are now at least able to enjoy your new space now it’s over – sounds like a complete ordeal
Meant to say, we also have a group email of 6 other ‘victims’ all of whom have had the same experience; if you send me your email (not sure if you can do private message) I will add you onto it
Well, the plot thickens. I assume that must indicate that they are in some sort of formal dispute which doesn’t surprise me.
Meanwhile they are trying to achieve a hasty completion on our overrun project with a complete absence of professional interest in the quality or standard of the work.
Hi all and Daisy
We are also unfortunately victims of build team and are currently in a legal dispute with them over the shocking quality of work – an independent surveyor has checked the works and sadly, the majority of the works need re-doing to meet basic standards. I was heavily pregnant when they were doing our side return and I’m still recovering from the trauma of it all. We had a very similar experience to Daisy; zero customer service, 3 equally ineffectual project managers, delays, very poor quality and only focused on sticking to the payment schedule.
PLEASE review on Beware.org, as we have discovered Build Team contact forums with negative posts and threaten them with legal action unless the forums remove the posts – this is what happened with Dulwich Forum and also Nappy Valley. They will find it harder to bully google.
I am so sorry you have had the same experience as is and I only hope collectively we can do enough that this doesn’t happen to anyone else.
Thank you so much for your reply. It is good to know we are not the only ones out there. I noticed that Buildteam have the TrustMark logo on their sign which has been up outside our house for the last 5 months, although this endorsement is not to be seen on their website. I emailed TrustMark and they have informed me that Buildteam are not even registered with them. What is the EDF thread? Is it still available?
It looks like many complaints online have been deleted (never a good sign when a business asks for mentions +ve or -ve to be deleted).
Blimey – reading this I feel like we had a lucky escape; saw them to get a quote & met the v charming Dan (IIRC) who made everything sound lovely & so easy; can’t even remember what first set our spidey senses tingling, but funnily enough I started a thread on the EDF about them & got enough info to put us off.
We’re a few weeks off completion of our side return project having ended up using Prestige Build – reading above makes me realise how lucky we’ve been to have consistency in project management, ease of contact & how problems have been dealt with.
It has cost more than we anticipated (am bit scared to know full amount) but some of that is them resolving damp issues in our lounge, but there were also things on our (seemingly v through) quote didn’t include/didn’t include to the level we realised we needed & am resigned to the fact there’s lots more decorating to do through the house once complete.
We’ve moved out during the work & will have been out for about 22wks when we move back (Would have been 20wks w/o Xmas shut down & 2 further 2 wks of delays were due to discovering a main drain right by our planned foundations & wrong size steels being delivered!) Hope your work is finished v soon & am so sad to hear your awful experience x