I have submitted several emails about wanting a refund of my money as I was told the product I ordered was on backorder, after three weeks of waiting without any notice, I have requested a refund. I have not heard from this company, and will next go to the Better Business Bureau for further investigating of this company! I just want my 15 dollars back! Order#3417!!!
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 18:23 pm, November 27, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/bullrun-flag-embroidery/.
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Bullrun Flag & Embroidery Reviews & Complaints
I ordered 3 items to include two nameplates and a flag patch. Ordered was placed 9/23/18, received email with tracking on 10/6/18 with status stating label created. Nothing has changed in the status since. It”s not 10/18/18 and no package, no updated in movement/shipping and of course I have not received any response after multiple emails. Don”t bother calling as you won”t get an answer as it goes straight to voicemail. You can”t leave a message either as their message box is full and then it hangs up on you. Looks like multiple people have reported to the BBB and it appears I will have to do the same. Unfortunate that a company would screw people. I do not recommend ever. Poor business and customer service. Obviously a scam.
Bullrun Flag & Embroidery Reviews & Complaints
I ordered a hook and latch (velcro) name patch August 9th, for my husbands birthday. It is now October 25th. I have NO product. And have received ONE email stating I would receive my product in 3-5 days “Sorry” was all it read, and this was mid September after I had send 3 emails. I’ve since sent 2 more with nom response and no product. How does the business have 5 star reviews when his is how they treat their clients. SIMPLE Name badge- ” BUTLER” White thread. IM PISSED
Bullrun Flag & Embroidery Reviews & Complaints
I ordered custom name tags and was advised of a 10-day delivery window. I’ve called three times to inquire about the status of my order. The first 2 times, I was advised that that equipment was down and needed repairs. the third time I was advised that the order was on it’s way and should arrive later in the week. 7 days past and still no order. Funny … no activity on my shipping label for my delivery status. Now they will not answer my phone calls. DO NOT PATRON THIS COMPANY!!!
Bullrun Flag & Embroidery Reviews & Complaints
I ordered on Dec 31st and the website I would receive by Jan 8th. My son is coming home from the Marines for the first time since enlisting and I wanted to proudly display our US Flag and US Marine Corp Banner for his homecoming. I have yet to receive my order and my son is home today. Bull run has a phone number listed but they do not answer during their stated business hours. The tracking number doesn”t give any info so I emailed them and the reply I received was being told custom orders take longer. Their website says the Marine banner is something they have in bulk and the US Flag is not custom. IT IS A US FLAG! No extra stars or stripes! What a disappointment! Their prices attract people but there is no follow through on the order. And don”t believe the reviews on their own website. Buyer Beware!!!
Bullrun Flag & Embroidery Reviews & Complaints
I placed an order back in april for a trip scheduled on may 14th, when i asked if they could do it I was told yes. Twice I called after received emails stating it was being shipped but the tracking number given said it wasn’t. On May 10th I contacted the company and cancelled the order and was told to contact paypal to get my refund. After filing a claim with paypal the company decided to fill the order anyway as to not have to pay the refund. I received the order today june 19th.
Bullrun Flag & Embroidery Reviews & Complaints
I placed an order online on September 14th. I have yet to receive any update on the status of delivery or have any communication with Bullrun. I have emailed several times with no response. On the tracking number it has not moved since Sept 19th. I ordered it for a race I was doing in honor of the person that is on patch. That race was October 6th. I did not get to wear the patch. I am requesting a refund ASAP and an some sort of communication on the reason for the non delivery or update. I don”t like doing complaints but this is ridiculous to not be contacted.