This is regarding a BAC membership I signed up for i would like to say about two years ago. I have not used the membership for over a year now and I am still getting charged for the service on a credit card that was cancelled by my bank due to fraud. There was no communication from BAC what so ever on the charges and there was no clarification that I would STILL, even after not using the service for over a year, be getting charged once my membership was over. Once I called to ask what I could do to fix the problem a worker on the phone was so rude and no help, all she said was to pay. She didn’t even give me any other option on how to pay, how to cancel, or to even speak to a supervisor. I am extremely frustrated with the problem. It’s unfair to get overcharged and to let this affect my credit when there has been no help over this financial problem that apparently won’t be fixed until I pay for something I don’t even want. I would really appreciate a helpful response or a number/email I can contact for better help/advice. I have read many reviews/reports of costumer being over charged or even charged after canceling their membership. I will not let this happen to me.
This complaint and/or review was posted on HolySmoke.org on 08:52 am, October 14, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/burbank-athletic-club-review/.
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