Burgess Seed and Plant Co.

Burgess Seed and Plant Co.

Reviews: 1


Total views: 2156

Published: 23 March 2021

Posted by: Anonymous

They sent in place 2 sad looking pine apple plant. Note indicated Papa crop due to failure. I received and email back indicating that they have the right to send other plants in place of the original orders??? | I ordered 2 papaya plants for my mother for a gift on Mothers Day. Instead I received a note on two smaller dead looking plants that indicated that there was a crop failure and this is the replacement plant. Pine Apple plant? I believe they new there was no Papaya plant from the beginning and continued to offer the plants on their website. This is misleading. | I tried several times to contact Burgess on there customer service line. Constant busy signals. I sent and email requesting a full refund. I received a email note back from Customer service basically telling me they have the right to replace the order. | Very generic email that they probably send out to everyone. | I am very unhappy with this company and want to make sure that no one else orders from Burgess on line or by mail orders. | I have used Pams trees and they have 100% customer service and return policy that is simple and they do not replace your plants with something else. That is so misleading and disappointing.

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