I do not recommend this dealer because of the following: After a deal was made for a KIA Soul, when we returned for them to honor the wheel locks and extra key with remote, Marcus DeAngelis, General Manager, claimed we had to pay an addtional $202 for these accessories. He was trying to renege on the deal by charging for what was owed. He claimed it was a mistake not to charge with the contract and it wasn’t part of the deal when it definitely was since it was included in the We Owe statement. I had to drive 50 miles down there (because I used a car buying service) so why would I do that if I had to pay for something down there when I could have purchased it at a Kia dealer 12 miles from our home. The man went beserk on me when I refused to pay. A deal is a deal. When I said I would pay but I was going to court on it, he really flipped and threw in the locks and key without remote and told me to never return there for any service. He really frightened me and was extremely unprofessional. He needs to stay in his office and not deal with customers. He was yelling at me and I am just a senior citizen woman. The sales person knows I am right but wants to keep his job. Marcus banned me from coming back to his dealership which is fine since I would not want to deal with such dishonest and unethical practices on his part. I have never been treated in such a manner in all my years of buying new cars. He is despicable and I would recommend that this dealership not be used.
This complaint and/or review was posted on HolySmoke.org on 13:29 pm, May 14, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/burlington-kia/.
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