People often get stuck in the mid highways and especially during night times when there is no one around they need someone to tow their car and bring it to their house. Burton’s Towing is one of the towing services located in Bowling Green, Kentucky. They claim to have one of the best auto repair and towing services in town and claim to have one of the best professionals who work 24/7 to make sure to reach you in every condition. As I am the resident of the Bowling Green I know the image they have made among the people. Lately, Burton Towing has been receiving a negative response from their customers as they have said that have been unresponsive to their concerns and don’t deliver quality services. Customers have also said that they have unprofessional staffs who do not know how to treat their customer. I am a witness of how poor there customer service was when we were stuck at mid highways and it was around 2 am in the night. We called them and ask for their services but the customer service guy was rude with us and made a lame excuse because he couldn’t send anyone to us. This made us unhappy and we never wish to use their services again. Your customers should be your priority and you should make sure that they receive quality services. I had seen many people complaining about the services of Burton’s Towing in terms of their customer services, their charging policy. One of the customers who had a bad experience with Burton’s Towing told me that they called Burton’s Towing to tow their car, and their driver forgot about them and went to another call. Moreover, when he came to get his jeep the customer service left the key of the jeep on the tires despite it being in the notes. The customer service guy drove off leaving the key sitting on the side of the road. This shows how companies like Burton’s Towing care about us, as they are only keen to make money from our pockets without even ensuring safety and security. One of the customers reported that Burton’s Towing towed his car to a wrong dealership and they could not tell which one. As the customer was my relative he told me that he called the towing company several times, sent them various voice mails but there was no response from Burton’s Towing. My uncle decided to report his car to the police as stolen, and within half hours the car was at his dealership. My uncle was disappointed with the services at Burton’s Towing and never wishes to use it again. I would personally recommend you all to stop using their services as they are scammers and liars who will try to make their money. Moreover, as I have been the victim of their bad services I would not like that someone else has to go through the agony and pain which I went through.
This complaint and/or review was posted on HolySmoke.org on 18:18 pm, August 22, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/burtons-towing/.
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