Buyagift Reviews & Complaints

Reviews: 1


Total views: 4141

Published: 24 February 2018

Posted by: nadia haque1

bought a voucher for afternoon tea for my husbands birthday. 10 days before the event (having confirmed months in advance) provider changes venue. I complained about this to which provider said i need to request voucher back from buyagift. When trying to get a response from customer services at buyagift i ran into following issues: – several people responding to my issue and having to repeat myself over and over again -no coordination/reading previous email – so again having to repeat myself -i requested (very reasonably i think) as buyagift are company i purchased from and they are promoting unreliable companies changing plans last minute, that they be responsible for finding me an alternative (in under a week) as i do not think it is fair for this to be on me -no apology -no reassurance that if i book with another provider on website same thing will not happen again -gave my mobile in all 16 emails sent back and forth yet never received a call back so i am writing this email with my afternoon tea which is meant to be next Saturday with no plans, no assurances, confused and really annoyed about service received.

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