Hiring California Locksmith Security Solutions to enhance security in my company was the worst decision I ever made. I can’t believe despite proving their professionalism; they could not deliver high quality services.
I am the order and director of one of the leading furniture shops in California. I started my company back in 2011 as a small company, but with time, I have come to expand and develop capability. I have built a good reputation for offering high quality antique furniture, modern furniture, among other things. With a good brand name, I have attracted customers from all over the country. From the profit gained from business operations, I decided to rent more space at the heart of California. I found suitable space on rent, but unfortunately, the offices needed me to add some security measures.
There were various locksmith companies I could opt to hire in my area, but California Locksmith Security Solutions stood out due to their low prices and online presence. The company had excellent customer service and was ever available to pick my calls. The manager even requested me to visit their premises to see whether they had what it takes to serve my needs. Their premises were well organized, and they seemed to have the necessary tools for the job. During the price negotiation phase, I mentioned to the manager I was looking for high quality security materials and services and was ready to pay higher to get the best. The company asked me to make a down payment, and I can be assured of high quality services.
After making a down payment, California Locksmith Security Solutions started working on my project immediately. However, it took them two weeks to install biometrics and other security features in the new building. This was longer than agreed as they had promised to finish the exercise in less than a week. The manager did not seem concerned about the delay as all he kept saying was they would finish the work by the weekend. This was comforting, but by the end of the first week, he started ignoring my calls. I felt disappointed, but there was no way I could cancel the project since I had made a down deposit.
After the second week, the manager called to inform me that the project was done, and it was time to clear the balance. Before paying the remaining amount, I visited the site, and it was impressive. I moved into the premises, not knowing it was a mistake. Later that night, thieves broke in and took valuable furniture and office equipment. This was odd as the security and door locks were intact and still new. I called the police to help me out, and it was determined that the security systems installed were substandard. I felt disappointed at California Locksmith Security Solutions and called the manager to seek compensation. To my surprise, the company did not have any insurance cover on their clients.