Campus Bookstores

Campus Bookstores Reviews & Complaints

Reviews: 1


Total views: 4129

Published: 03 September 2018

Posted by: Tsotch

I had the unfortunate experience of doing business with when I ordered a used textbook through the website. The book was described as being in good condition but when it arrived it smelled like it had been drenched in Pine-Sol – you could smell the book when you entered the room it was that potent. So I requested to a return label so I could get a refund and was told “I cannot authorize a return for a full refund because of a fresh and clean scent”. FRESH AND CLEAN SCENT! Are you kidding me? Is that how you conduct customer service. So I replied that I would like a phone number so I could a contact the company and speak with someone directly to discuss my return–and they didn’t write back. So I sent another email requesting a phone number and stating that this was my second request and they wrote back saying that it was a small business and they didn’t have a phone… Needless to say I will never be doing business with this company or ordering anything through again. Very poor customer service.

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