I had purchased a Nexus 6 phone online before the Christmas and it started malfunction right after the new year, then I brought the phone to one of the Markham Unionville store on January 9, 2016 at around 10:30 am to have it check out and the customer service representative offered for an exchange since they had confirmed it is a manufacturer defect, and had placed a transfer request for a new Nexus 6 from Barrie to Markham Unionville store. The service rep had informed me at the store that it normally would take 4 days, so I had waited until Jan 13, 2016 then I called the Markham store for status and the service rep. I had spoken to over the phone stated that the expected wait time should be 7 days, not 4. As a result, I had waited for 3 more days unit Jan 15, 2016 and I called again and then the service rep had advised me again that the product is still in transit and not arrived yet. It had been over 11 days by today Jan 20, 2016 and I had been calling the Markham Unionville store for status update everyday and the customer service rep. had only been telling me it is either not arrived yet, or we haven”t check the shipment that came in today. Today (Jan 20, 2016), the rep. came up with a smart way to brush me off… He said that the phone should have arrived, and will call me back in half an hour so he can go check it, and I had been waited since (over 2 hours by now) and still no call back. I would have given a zero star if I could. Save your time, money, and sanity and DO NOT BUY ANYTHING FROM CANADA COMPUTERS!!!
This complaint and/or review was posted on HolySmoke.org on 09:48 am, January 15, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/canada-computers-electronics/.
The reviews & complaints posted about Canada Computers & Electronics was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Canada Computers & Electronics as per Section 230 of the Communications Decency Act.
Be an Informed Consumer
An informed consumer is capable of making sensible decisions, gains insight about a business prior to an interaction or transaction. Our newsletter provides resources and information that informs you, the consumer. of such things as consumer rights and protection.