Canadian Imperial Bank of Commerce [CIBC]

Canadian Imperial Bank of Commerce [CIBC] Reviews & Complaints

Reviews: 18


Total views: 4205

Published: 16 September 2019

Posted by: Aaron Charya

Aaron, I have issue with CIBC regarding Pre-authorise debit bounce back once. After one time bounce backt Bank neither contact me nor they send me mail regarding bounce back. Before that pre-authorise debit was not even bounce back. bank had my information, eg email, phone, address, etc. My mother pass away so i need to leave Canada ASAP so i went to branch and close all my account with CIBC just to save account keeping fee because according to my religion I cannot even drink water outside my house for a year. and I opened new account at TD Canada trust and hand over my direct debit forms to branch. CIBC tried once to direct debit from my TD account which was bounce back because I did not get chance to deposit money on time to TD. Once preauthorise debit bounce back CIBC never inform me neither they tried second time. After 7 month I received court order saying that they going to put my house for foreclosure, and now i am paying $ 6500 to lawyer and lots of extra interest and charges to bank. If they had informed me that preauthorise is bounced back i would suggest them to retry again because there was money available in my account. Once preauthorized debit bounce back, from next month CIBC stop using pre-authorise debit from my TD account, if they tried next month I would not suffer to pay huge Amount of $. Can any body suggest me bank has done right thing, only one time bounce back and never tried after nor inform me. I believe if pre- authorise debit bounce back three times then it automatically sto but i don’t understand why one time bounce back stop my pre authorisation which i setup up before i left Canada. Any suggestion where I can complain to government agency regarding matter or CIBC complain section. Please provide me links so i can research, either cibc complain section or government agency who protect consumer. thank you.

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