My capital one credit card accounts got mixed up in my husbands chapter 13 bankruptcy. They were never included in the bankruptcy but capital one put a restriction on all my accounts. During this 4 month period I was unable to make payments online and when I called capital one they stated that because my accounts were in a bankruptcy that I was unable to make payments with them. During this 4 month period they also reported my delinquent to the credit bureaus. After four months I finally got thru to a supervisor that released my accounts because they were never included in the bankruptcy. They refunded my late fees for the past four month but will not remove the delinquent notice that they reported to the credit bureaus. Capital one has apologized for their mistake but will not do what is right and remove the delinquencies from my credit report.
This complaint and/or review was posted on HolySmoke.org on 06:52 am, December 08, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/capital-one-credit-card-review/.
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