We worked with Caplan’s last fall as we downsized our living arrangements like many Boomers. We went online and based on their claims and our discussions, selected Caplan’s to help us in this life transition. We had a host of antiques, oriental rugs, oil paintings, accessories and much more that Caplans said they were eager to sell on our behalf. In our discussions, it was agreed there were certain items of value where pricing minimums were set before the pieces left our home. The items included 4 “Turn of the Century” antique chairs (recently refurbished at Rockville Interiors for $2,000) and two large oil paintings. Once they departed, Caplan’s would not return any of our calls for nearly 5 weeks. Further, we learned that they sold all of our items for almost nothing, claimed they never agreed to pricing minimums and said they had communicated that directive with us shortly after the items left our home. This is a blatant lie! It is my opinion that these individuals are not trustworthy. The receipts they provided are very questionable and it appears that many of them were for items that were not even ours. They took our oil paintings, rugs, antiques and much more, agreed to pricing minimums on numerous items and then claim that they never agree to minimums. It’s interesting that there is an antique mall adjacent to their auction house when you can find similar or lesser items then ours in the “thousands of dollars” range for sale where we were advised that our items had no value. Anyone considering Caplan’s should RUN….these people cannot be trusted. All I can say is customer… BEWARE!!!!!
This complaint and/or review was posted on HolySmoke.org on 15:23 pm, December 23, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/caplans-auction-appraisal-co-review/.
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