I was looking for help to increase my brand visibility online among other things. I gave them a call after looking at their website and asked if it was possible for us to create some sort of “package” that would fit into my needs. I was told this was not a problem and together we worked out pricing and negotiated all the details. They promised me great returns on my money and bragged about how the had an “out of the box ” approach.
I was a beginner and decided the investment was worth it for my business. We worked together for a solid 6 months before I started questioning wether what they were doing was working. During this time together, I have encountered so many bad experiences with them. The website did not function properly, everything was low quality, bad project management and frankly just the worst customer service I have ever seen. They kept messing up my keywords and everything was just a mess. They kept blaming google and their algorithm. Never coming up with a solution. I was still being charged every month and getting no return.
When I finally had enough and asked to cancel, after 6 months worth of money down the drain!!! Captain Marketing kept changing me every month. When calling and asking to speak to someone about a refund, I got no response. Randomly some month they stopped charging and I never got the money from the other months back. This was the worst experience I’ve ever had and by far the worst customer service. They did not deliver on ANY of their promises and scammed me for thousands of dollars!
We worked with these guys for about a year. They promised us many things as well. We have seen no significant results, their website is trash. It doesn’t even work properly. We’ve reached out multiple times for refunds only to be ignored. They kept charging us every month. Our page was initially pretty good and we were forced to pay to redo everything.
I cancelled my service with Captain Marketing after 8 months of using the SEO package. I encountered so many bad experiences over the month that I don’t even know where to begin. We were switched around by many project managers that were not successful in achieving what we wanted. They messed up our keywords repeatedly. We called about 3 times before we were finally issued a refund. Overall, the amount of money and time spent was ridiculous and not worth it. I would not recommend this service to anyone.
The people working here don’t respond to emails. Hiring them is like hiring bad employees, you constantly have to check on what they are doing and when it is getting done. I called to cancel and they offered me 6 months free, which I accepted since we were already with them. Then the representative disappeared and no one contacted me. Terrible service. It is ridiculous that a company would operate in such form. So disappointed in their service!