I was looking for help to increase my brand visibility online among other things. I gave them a call after looking at their website and asked if it was possible for us to create some sort of “package” that would fit into my needs. I was told this was not a problem and together we worked out pricing and negotiated all the details. They promised me great returns on my money and bragged about how the had an “out of the box ” approach.
I was a beginner and decided the investment was worth it for my business. We worked together for a solid 6 months before I started questioning wether what they were doing was working. During this time together, I have encountered so many bad experiences with them. The website did not function properly, everything was low quality, bad project management and frankly just the worst customer service I have ever seen. They kept messing up my keywords and everything was just a mess. They kept blaming google and their algorithm. Never coming up with a solution. I was still being charged every month and getting no return.
When I finally had enough and asked to cancel, after 6 months worth of money down the drain!!! Captain Marketing kept changing me every month. When calling and asking to speak to someone about a refund, I got no response. Randomly some month they stopped charging and I never got the money from the other months back. This was the worst experience I’ve ever had and by far the worst customer service. They did not deliver on ANY of their promises and scammed me for thousands of dollars!