11 months after first installation, had to have brake pads replaced. They would not honor there warranty, charged for the pads again, $100. Called corporate office in Schaumburg, they stated I have to email the franchisee. Patrick at Gmail account, he never responded. Sent the two invoices that show the warranty when work was performed and again 11 months later. I would never trust this organization again. They are a loose federation of mechanics as opposed to a regional franchise . They are allowed to charge whatever they want, offer different warrantee than advertised and every location is run as a separate entity. Car X is only a front for advertising the name, franchise pays a royalty fee, then franchise can offer different prices on same service, different warranty and you have to go back to the same location to have warranty work performed as they are all ran individually. Ridiculous, Car X is not a true franchise where you can have work performed at different locations as your contact info is not keep on a national server, it”s keep at each location as each location is ran as a separate business and ran separately. Have to argue for the warranty work to be covered even with a copy of the previous invoice. Same car same vin number. Buyer beware, at Car X they set different prices, offer different warranty”s and ran as completely separate business than franchisor. What a con!
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