My elderly mother has been enrolled in Care More for about 6 or 7 years. She had a heart attack about five years ago, and the care we got for her was very good. She went to contracted hospitals and also had excellent after-hospital care, and due to her benefits, made a very good recovery. Last month, my mother had to go to the hospital again and spent some weeks in a skilled nursing facility, but this time around, it was a very different experience.
Anthem Blue Cross is now managing Care More, and the benefits have severely degraded. Some after hospital care doesn’t even kick in now until 7 to 10 business days after the patient comes home, and you can’t use your benefits as you need them, but only as the company parses them out. They were supposed to provide blood pressure machines and other equipment, but have effectively found ways to not provide them. If you are considering a Medicare Advantage Plan, do not go with Care More. They have now been absorbed into Anthem Blue Cross and do not deliver on their care for the patient. I’ve spent countless hours on the phone trying to find solutions for the benefits Care More was supposed to provide.