Caribbean Blue Pools & Spas Mark Werner

Caribbean Blue Pools did a reno on my 20×50 Inground pool in June 2007. They did an excellent job at the onset and Mark was very involved. Jay, his brother, the service manager, is far from competent and reliable. They installed a Jandy Aqualink system. The remote control broke after the first year and when I called every other week from May thru August, they finally gave me a replacement at the END of the season. When they opened the pool in 2009 I complained about fading and staining of the Gunite surface. Jay stated that pool distribution of chemicals caused this and it was my fault. They refused to do anything about it. I used them to open and close my pool for 3 seasons and as the price went up and the quality went down I have since moved on. Now, the entire pool surface (THE SIDES/WALLS TOO), is blotchy, discolored and faded in all areas. Poor or unequal distribution of chemicals would cause “spot staining” in that area, NOT the ENTIRE pool surface. I am extremely displeased. The entire pool needs resurfacing now and they refuse to fix the problem. My neighbor, who I got the recommendation from, had the same problem and after her nagging for two years, they finally resurfaced her pool. They refuse to return my calls. Their pricing is fair and they do a great job at the onset but don’t have a problem afterwards…..they will ignore you once they have gotten your money. .