I was told by a friend they got a good trade-in deal at Carmax so I decided to buy my next car from them – what a mistake! Buyer Beware – if your used car from Carmax has any problem, large or small, Carmax will delay your repairs, give you lame excuses, blatantly lie and try to pass the buck to others – all while you wait in vain to get the car you paid for back! My story started 8 weeks ago – at first I noticed the electrical settings for the seat and mirror would readjust to different settings every time I got in the car – I had my dad, brother and other “mechanical” men look at it and we could not figure out how to stop this. Then after 2 weeks the fuel gauge wasn’t working – it would say “Empty Tank” and I’d fill the tank but it would only take 5 gallons and then the gauge would not go all the way to “Full” so I never knew how much gas I really had. I took it back to Carmax since it was under the 30-day warranty. They had it for 3 days, told me they ordered a new fuel gauge and everything was fixed. After the first time I got in and out of the car – the electrical settings still were not fixed and after a few days – the fuel gauge was doing the same thing again – they had not done anything to fix the car! Since I took it back the second time, it’s been 8 weeks – excuse after excuse for the delays – I called the dealer they said they had to send it to and they complained that Carmax was a slimy operator – they also warned me to make sure that Carmax did not put any “salvage” parts into my car – they said they’d heard problems about that. Yes, Carmax gave me a loaner car to drive – but it’s a much cheaper model than the car I bought and at this point I’m not sure when, if ever, I’ll get the car I wanted and paid for – back. It is frustrating, stressful and the worst part is that no one at Carmax – believe me I’ve talked to everyone at this location and at the Corporate headquarters – cares or will do anything. In fact, after 4.5 weeks when I finally got the Irvine store General Manager on the phone he said in response to my detailed litany of delays and excuses from them, “Well I guess that’s just the burden of car ownership.” In other words, we have your money, we’re not going to make any other money off you at this point, so we don’t care about you. I’m filing this report because I hope no one buys another car from them – in today’s world customer service ought to still stand for something and companies that don’t get this concept should be put out of business. If I had checked the Internet before my purchase I would have seen all the Web sites with complaints but unfortunately I have only checked it recently when I now join their outcrys as another victim of Carmax. At this point I just hope I get my car back not sure if anything will be fixed but I paid for a $17,000 car and I am driving a low-end model car worth probably $7,000wish me luck havent had much so far but I have no other recourse than to continue waiting S. Newport Beach, CaliforniaU.S.A.
This guy says his name was george Grover. Had a couple new home theater systems with a story saying they were left over and he could sell
I have not recieved my parcel. These items were purchased on 7th January. I did recieve an email on 14th January stating my parcel was on
We have ordered from 5 star Christmas tree company for years. Five Star Christmas Trees has always been great. We ordered on 11/27 and
To make a long story short. My husband and I hired Attorney Schucahrdt for our chapter 13 bankruptcy. Initially he seemed fairly decent
Are you stuck in your career or life; experiencing insomnia/sleep disturbance, lack of focus, low motivation, low self-esteem,
You are the expert! I will provide a safe space for individuals to heal in a non-judgmental way. I believe in the mind-body connection,
Previous Review Next Review
NOT CURRENTLY ACCEPTING NEW CLIENTS. Do you feel like no one understands you? Do you feel lost or alone in a crowd? Does life feel?
This complaint and/or review was posted on HolySmoke.org on 16:53 pm, November 27, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/carmax-irvine-california/.
The reviews & complaints posted about CarMax - Irvine, California was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about CarMax - Irvine, California as per Section 230 of the Communications Decency Act.