11.01.2015 We are notified through another bank that our credit score has been lowered due to a 30 day late payment. We are never late on our bills so I paid to get a credit report to see what was going on. Carrington Mortgage notified the credit company that our mortgage payment was late when indeed it was not. I called Carrington Mortgage to see what has happened and showed proof that I had made that month”s payment. They then stated that the mortgage payment paid wasn”t the correct amount due to a change in the minimum payment and they were holding our payment in a suspense account until they received the payment in full which in return caused us to be late on our account due to them holding our payment instead of applying that amount to the account and notifying us of the remainder amount needed. They are absolutely the WORST mortgage company I have ever dealt with in my entire life and aren”t here to help their customers at all. AVOID THEM AT ALL COSTS!!!
This complaint and/or review was posted on HolySmoke.org on 19:07 pm, December 11, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/carrington-mortgage-services/.
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