” I ordered two shirts from Casual Living (casuallivingusa.com) that >> promised to be flattering. When I first wore them, the fabric was “sticky” >> and stuck and hung up on everything I tried to wear them with (pants, >> skirts, all kinds of fabrics). It took me some time to cycle them through my >> wardrobe to see if anything would work; then additional time to try >> different things at the cleaners to get them to lay flat. >> >> I ended up returning them after the return period simply because I tried >> everything I could think of to make it work. I was told I couldn’t return >> them even tho it was a fabric defect. I asked for a supervisor who told me >> to mail them in, at my expense, to their Return Review board who would >> decide. I spent quite a bit of time and postage to document everything and >> sent it off only to get the shirts mailed back to me with a form letter from >> Customer Service (not the Return Review board) that they no longer carried >> this item. This had nothing to do with my original return and was also >> something that they could have told me by phone or email before I spent time >> & money returning them. I emailed them asking for an escalation to a manager >> with no response at all for over a week. I emailed again and got an email >> that promised a representative was being assigned and I would hear within 24 >> hours. That was many weeks ago and no one has contacted me yet. They obviously could care less what their customers think of them. >> >> So this is warning to online/catalog clothing buyers that Casual Living does >> not stand behind it’s products, has no customer service if you are >> returning instead of buying and could care less what the customer experience >> is. Buy your clothing elsewhere – there are lots of great retailers out >> there with good customer service. I’ll never buy from them again.”
This complaint and/or review was posted on HolySmoke.org on 13:12 pm, April 15, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/casual-living-clothing/.
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